Last updated: June 1, 2026
AlertKick ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our alert management and monitoring services.
We may collect personal information that you voluntarily provide to us, including:
We automatically collect certain technical information, including:
We use the collected information for the following purposes:
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, and regular security assessments.
You have the right to:
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Monitoring and event data is retained according to the retention period of your plan and then removed.
You can delete your account and its data yourself at any time from your account settings. Account deletion removes your personal information, monitoring configuration, and stored event data from our systems, subject only to records we are legally required to keep (such as billing records).
When you connect a messaging integration, we store the credentials and identifiers needed to deliver alerts to that service - for Slack, this means the workspace ID, bot token, and channel identifiers. When a workspace member acknowledges or resolves an alert from Slack, or converses with the bot, we look up that member's email address to attribute the action to the matching AlertKick user in your audit trail; emails are used only for this matching. When the bot is @-mentioned in a thread, it reads that thread's replies to answer with context - it does not read or store other messages.
Integration data is used only to deliver and respond to your alerts. It is deactivated immediately when you disconnect the integration or uninstall the app from your workspace, and removed entirely when you delete your account. We never use integration data for advertising and never share it with third parties.
We use a small number of service providers to operate AlertKick. Each processes data only as needed to provide its function:
We will update this list when providers change. Questions about sub-processors can be sent to privacy [at] alertkick [dot] com .
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy [at] alertkick [dot] com
Address: AlertKick Privacy Team
We will respond to your inquiry within 30 days.